Terms & Conditions

Please read these Terms and Conditions carefully before using the Ilmu Labs website or enrolling in any of our programmes. By accessing the site or completing an enrolment, you agree to be bound by these terms.

1. Definitions

• "Company", "we", "us", "our" refers to Ilmu Labs, registered and operating in Kuala Lumpur, Malaysia.
• "User", "you" refers to any individual accessing our website or enquiring about our programmes.
• "Learner" refers to a User who has enrolled in a programme.
• "Programme" refers to any of our online AI learning courses: Foundations of Machine Learning, Applied Deep Learning, or Generative AI and Language Models.
• "Content" refers to all materials, sessions, exercises, and project briefs provided as part of a programme.
• "Agreement" refers to these Terms and Conditions and our Privacy Policy together.

2. Acceptance of Terms

By using this website or enrolling in a programme, you confirm that:

• You are at least 18 years of age.
• You have the legal capacity to enter into a binding agreement.
• You have read and understood these Terms and Conditions.

If you do not agree to these terms, please do not use the site or enrol in any programme.

3. Programme Description and Availability

Ilmu Labs offers three online AI learning programmes for individuals in Malaysia and internationally:

• Foundations of Machine Learning (RM 150, 8 weeks)
• Applied Deep Learning (RM 630, 12 weeks)
• Generative AI and Language Models (RM 400, flexible duration)

We make reasonable efforts to ensure programme materials are available throughout the enrolment period. We reserve the right to make changes to programme content where improvements are necessary, subject to notifying enrolled learners in advance.

We do not guarantee uninterrupted access to our platform due to factors outside our control, including maintenance or third-party outages. We will communicate scheduled downtime in advance where possible.

4. User Responsibilities

As a User or Learner, you agree to:

• Provide accurate information when submitting enquiries or enrolling.
• Use programme materials for your own personal learning purposes only.
• Not share, distribute, reproduce, or resell any programme content without written permission from Ilmu Labs.
• Engage respectfully with tutors and any other participants.
• Submit work that represents your own efforts. Submitting work produced by others as your own, or using automation to produce submissions without disclosure, is not permitted.

5. Intellectual Property

All content provided as part of our programmes — including recorded sessions, written materials, exercises, and project briefs — is the intellectual property of Ilmu Labs. You are granted a limited, non-exclusive, non-transferable licence to access and use this content for personal educational purposes during and after your enrolment period.

Work you produce during a programme (projects, exercises, code) remains yours. By submitting work for tutor review, you grant Ilmu Labs permission to review and provide feedback on that work for the purposes of the programme.

6. Payment Terms

• Programme fees are listed in Malaysian Ringgit (RM) and are payable in full at the time of enrolment.
• Payment methods accepted are confirmed during the enrolment process.
• Refund policy: Enrolments may be cancelled within 7 calendar days of payment, provided the learner has not accessed more than 25% of the programme materials. Refund requests after this period will be considered on a case-by-case basis. Contact us at [email protected] to request a refund.
• We do not offer partial refunds for incomplete programmes unless the cancellation falls within the 7-day window above.

7. Programme-Specific Terms

The following apply specifically to our educational programmes:

• Access period: Learners retain access to recorded sessions and written materials after their programme ends. Tutor support and graded feedback are available during the active programme period only.
• Completion record: A completion record is issued to learners who submit all required exercises and the final project (where applicable). This is not an accredited qualification.
• Academic integrity: Submissions must represent the learner's own work. We reserve the right to withhold completion records where this is not satisfied.
• No employment outcomes are warranted. Completing a programme does not constitute a commitment from Ilmu Labs to assist with employment, referrals, or certification from any third-party body.

8. Disclaimers

Ilmu Labs provides its programmes and website content on an "as available" basis. We make no representations or warranties, express or implied, about:

• The completeness or accuracy of programme content at any given time
• The fitness of the content for any particular professional purpose
• Employment or career outcomes following completion

AI and machine learning is a rapidly evolving field. While we update materials regularly, we do not warrant that all content reflects the most current state of any framework, tool, or technique.

9. Limitation of Liability

To the maximum extent permitted by Malaysian law, Ilmu Labs shall not be liable for:

• Indirect, incidental, or consequential damages arising from your use of our programmes or website
• Loss of data, income, or opportunity arising from programme access issues
• Outcomes (professional, technical, or academic) resulting from programme completion

Our total liability to you for any claim arising from these terms shall not exceed the amount you paid for the programme in question.

10. Indemnification

You agree to indemnify and hold harmless Ilmu Labs, its directors, tutors, and employees from any claims, losses, or expenses (including legal fees) arising from your breach of these terms or misuse of our programmes or website.

11. Termination

Ilmu Labs reserves the right to suspend or terminate access to any programme where:

• A learner has materially breached these terms
• A learner has engaged in conduct that disrupts the learning environment

Learners may discontinue a programme at any time, subject to the refund terms in Section 6. Post-programme access to recorded sessions is not affected by discontinuation.

12. Dispute Resolution

We encourage you to contact us directly at [email protected] to resolve any concerns before initiating formal proceedings. These Terms are governed by the laws of Malaysia. Disputes that cannot be resolved informally shall be subject to the jurisdiction of the courts of Kuala Lumpur, Malaysia.

13. General Provisions

• Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ilmu Labs.
• Severability: If any provision is found unenforceable, the remaining provisions continue to apply.
• Waiver: Failure to enforce any right does not constitute a waiver of that right.
• Assignment: You may not assign your rights under these terms to any other party.

14. Changes to These Terms

We may update these Terms from time to time. We will notify enrolled learners of material changes by email. The "Last Updated" date above reflects the current version. Continued use of the site or participation in a programme after an update constitutes acceptance of the revised terms.

15. Contact

For questions about these Terms:

• Email: [email protected]
• Phone: +60 3-2287 6413
• Address: Level 7, Menara UOA Bangsar, Jalan Bangsar Utama 1, 59000 Kuala Lumpur, Malaysia